… about prinux in general
What is prinux?
More than 1,400 companies, particularly in Germany, Austria, and Switzerland, are already using a prinux portal to order their business cards and other printed materials. This allows them to save time and effort: no more tedious back and forth correspondence by e-mail or fax. Every step is immediately processed on the web: data entry, print proof, and approval.
What separates prinux from other (online) printers?
Which problem does prinux solve?
prinux makes getting business cards easier than ever. How it works: submit your templates once, have prinux set them up for free, and order whatever you need online, time after time.
You complete a one-time submission of your design template(s) to prinux. prinux sets up an online catalog of your corporate materials free of charge. After just a few days, your individual corporate business card can be ordered online.
You and your authorized employees then simply select the desired template using your web browser, enter the variable information (name, telephone number, etc.), and review the binding proof that appears immediately on the screen.
Who owns prinux?
prinux was founded in the year 2000 in Vienna by Kurt Egger and Klaus Lerch. The founders and owners continue to operate the company by themselves. Software development is performed primarily in-house, the same applies to part of the print production. Additionally, prinux works in cooperation with several carefully selected printers in order to guarantee ideal manufacturing processes and an optimal cost-benefit ratio for every product.
Where is prinux based?
The home office of prinux (prinux GmbH) and production facilities are located at Kirchengasse 23, 1070 Vienna, Austria, . The Swiss branch (prinux AG) is located at Starenstrasse 2, 4059 Basel. prinux products are manufactured at various locations and shipped worldwide.
How does prinux manage to combine high quality with low prices?
Small runs of printed materials by conventional offset printers are of good quality, but generally very expensive. On the other hand, copy stores offer low-cost alternatives, but they are usually not of high quality. prinux specializes in high-end corporate print products in small runs – and is particularly focused on business cards. Only the most modern, optimized, and automated processes are used to set up print templates, to do the actual print, and for finishing. This allows for a drastic reduction in manufacturing costs. Since you enter the text yourself using your web browser, typesetting costs are eliminated. Optimized logistics also ensure low prices and short delivery times, even for individual orders of only one box of 100 business cards.
… about prinux products
Does prinux only do business cards?
Many of our clients also order their own customized products at prinux. These items include forms, invoices, greeting cards, labels, and other materials. Feel free to contact us via e-mail at email@example.com or by telephone at 0800 100 2280 to get more information. We will be pleased to provide you with a quote.
How can I be sure I will receive a quality product from prinux?
How are the products packaged?
Why can't I find design templates on your site like at other online printers?
Does prinux also take care of the design of my corporate printed materials?
… about the ordering process
How do I place an order with prinux?
Once your catalog is set up, ordering is extremely simple and easy:
1. You select your desired product and appropriate design by clicking on a template.
2. You enter your personal information or other variable texts.
Learn more here.
How do I get confirmation of my order?
Will my previous orders be saved?
Can I save drafts and order them at a later date?
Can I forward drafts to colleagues or supervisors to get their approval?
Can I also (re-)order by telephone or e-mail?
Should you encounter any operating problems or require changes to your catalog (set-up of new templates or editing of existing ones), we will, of course, be available to help you by e-mail or telephone.
Can I change the billing or delivery address after I have completed my order?
Can I cancel a completed order?
Can I integrate prinux into the procurement system used by my company?
Yes. prinux can be seamlessly connected to marketplaces such as DIG or integrated into SAP or other procurement systems. This option is of particular interest to larger companies. Click here to learn more.
… about payment
How do I pay at prinux?
How does the prinux customer satisfaction guarantee work?
… about shipping
How long does it take to have an order ready to ship?
How do I find out if my order has been shipped?
For shipments by mail (for example, to private individuals), you will not receive a shipping confirmation. If you have not received your order by 7 days following submission of your order, please contact us by e-mail at firstname.lastname@example.org or telephone at 0800-1002280 (toll free) to inquire about the status of your order.
What can I do if my order is extremely urgent?
For an additional cost, prinux can also deliver by courier service, so that urgently-needed business cards can arrive even faster. To get more information about the costs and approximate delivery times for rush deliveries, please click here. Please contact us by telephone prior to submitting your order to coordinate a fixed delivery time. You can reach us toll free at 0800-100 2280 (from Germany, Austria and Switzerland), or at +43 1 3532280.
Why are products on the same order delivered separately?
Not all products are completed on the same day or at the same facility. To get your order to you as quickly as possible, products are always shipped directly from the facility the day they are completed. You therefore receive separate packages for your business cards, letterhead, and envelopes. These shipping costs are invoiced at our own cost, and often below that.
Why is there no invoice with the product from prinux?
Most prinux products are shipped directly from the facility with only a packaging slip. Invoices are sent separately by mail.
Can I pick up my products at prinux myself?
Generally not, because many prinux products are not manufactured at the prinux home location in Vienna. The prinux office in Vienna therefore does not receive deliveries any earlier than you do via package service.
However, self pick-up at the Vienna office is available for rush orders of business cards upon prior coordination by telephone (1070 Vienna, Kirchengasse 23, Mondays through Thursdays 9:00 a.m. to 5:00 p.m; Fridays 9:00 a.m. to 3:00 p.m.) Please contact us by telephone prior to submitting your order at 0800 100 2280.
Can I have prinux products shipped in unmarked packages?
No, prinux is clearly indicated as the sender on all packages and packaging slips. If you are a reseller and do not wish to disclose the supplier to your customers, please have the shipment sent to you in order to then forward it with your own packaging and packaging slips.
… about the prinux business card portal (for self-procurement)
What is a prinux business card portal?
It is a website that your employees can access to order their own business cards. The site contains a catalog of templates and employees only have to enter their personal information (name, e-mail, etc.) into the template. The website is specifically set up for your company or organization by prinux.
How do I implement the prinux business card portal in my company?
First, prinux sets up a portal with your print templates. You then publish the link to your portal on your intranet, or send it out in an e-mail to your employees.
How do users access the business card portal?
Via a one-time password that is sent to a valid corporate e-mail address. This eliminates the need to maintain complicated user databases.
Can I integrate the portal into my SAP system?
Yes. If you wish, requisition requests, orders, and invoices can be automatically transferred to your procurement system. The prinux team will be pleased to provide detailed consulting services.
How do supervisors stay in control despite self-service capabilities?
Through a paperless authorization workflow, or a summary of orders after the fact.
What is the cost of a prinux business card portal?
Nothing. prinux sets up the portal, including catalog of templates and co-branding free of charge. You only pay for the products you order.